Please follow the instructions in the video, or the step-by-step guide below↓

XBOX X|S Tutorial - Step-by-step guide

• Step 1. Make sure you are logged into your personal account.
  Press the X-box button on the controller and navigate all the way to the right on the Profile & System tab and choose "Add or switch".

  

• Step 2. Click Add new on the bottom left of the list. This is very important, because, otherwise the game will not work on your personal account.

  

• Step 3. Type in the email received with your purchase. Be careful not to confuse the uppercase letter 'I' with the lowercase letter 'l' when typing.

  

• Step 4. Type in the password, and click Enter/Next. Remember that password is case-sensitive and again, be careful with the spelling of the letters I and l.

  

• Step 5. Sometimes a security code is required (because you log in from a new device).
  If this is the case, press Next to generate a code, then please use the form on this page or use the chat box (bottom-right on this page) to get your code.

  

• Step 6. Type in the code and confirm.

  

• Step 7. There will be a couple of pop-ups you can skip.
  Click No thanks, Next, Next until you reach Security preferences.

  
  
  
  
  

• Step 8. At Security Preferences make sure to choose No Barriers.
  This is very important in order to make the game work on your personal account.

  

• Step 9. At Link your controller, choose Skip this.

  

• Step 10. This is a very important step, at Make this your home Xbox, make sure you choose MAKE HOME BOX, or the game won't work on your own account.

  

• Step 11. More screens to skip, click Next, Next, No thanks.

  
  
  
  
  

• Step 12. The login process is now concluded.
  You can now go to My Games and Apps -> Full Library -> Owned Games, Select the game you've purchased and press Install All

  

• Step 13. Now you can switch back to your personal account, wait for the game to fully download and enjoy!
  For this, press the X-box button (home) on your controller and navigate all the way to the right on the Profile & System tab,
  click Add or switch, then click on your account.
  Enjoy your new game!

  

  
  If you cannot play the game on your main account, verify again if the new account is activated as Home Xbox

Troubleshooting

This section is for those who have troubles installing or playing the game.

• 1. If the game doesn't work on your personal account, make sure you didn't delete the newly installed account from your console.

  

• 2. Double check if you've added the account as a New User and not as a Guest.

  

• 3. Lastly check if My home Xbox is enabled on the new account. To do this, login on the new account, then go to
  Settings -> General -> Personalization -> My home Xbox, and make sure the Make this my home Xbox option is checked.

  

• 4. If you cannot find the game in the library, the first thing to do is always to make sure you're logged into the account you've purchased. You will also have to look into the Full Library at Owned games.

  

• 5. If you still cannot find the game you've purchased, you can search for it on the store and start downloading from there.

  

• 6. If you are facing an issue related to the security code, such as you type in the code, and it goes into a login loop, you'll need to restart your console and repeat the login process, and that will fix the issue.

  

• 7. If you didn't receive a code after using the form in this page, make sure you've pressed Next on the console to generate that code.
  If you're still having any issues installing the game, talk to us using the chatbox in the bottom right of the page.